Privacy Policy

We take your privacy seriously and take all measures to ensure your personal information and data are secure. Please review this Privacy Policy very carefully, as it provides all the information on what data we collect, how we collect it, and how it is used.

We collect and use your personal information in accordance with the General Data Protection Regulation (GDPR) and uphold a professional duty of confidentiality at all times.

Key Terms

We, us, our: Refers to Tenancy Guarantor

Personal Data: Any information that can be used to identify an individual.

Personal Data We Collect

We collect and process the following personal data to deliver our services and if you do not provide us with the required information, it may delay or prevent us from providing you with the service.

Data we always collect:

• Name, address, phone number, and email
• Identity verification (e.g. DOB, passport)
• Tenancy Guarantor application details
• Relevant financial information (e.g. proof of income)

Data we may collect (as needed):

• National Insurance/tax details
• Bank details
• Employment and salary info
• Professional references
• Details of spouse/partner/household
• Nationality, immigration, and pension info

If you don’t provide this information, we may not be able to offer our services.

How We Collect Your Data

We collect data:

• Directly from you
• From third parties with your consent (e.g. banks, employers, credit agencies)
• From public records (e.g. Companies House)
• Through our website and cookies (see our Cookies Policy)
• Via IT systems we use to deliver services

Why We Use Your Data

We use your personal data to:

• Fulfil our contract with you
• Comply with legal/regulatory obligations
• Provide our services
• For our legitimate interests

We only use your data when we have a lawful reason and your consent to do so and always respect your rights.

For our legitimate interest means when we have a commercial reason to use your information. This is only limited to instances where your use of information is not overruled by your rights and interests.

What We Use Your Personal Data For

• Providing guarantor services
• Conducting identification checks
• Meeting professional and regulatory obligations
• Updating and enhancing client records
• Marketing our services
• Audits and quality checks

We May Share Your Data With

• Third-party to provide you services, such as a landlord or agent for guarantor services.
• External auditors
• External service suppliers or agents

We share your data only if absolutely necessary, and your personal information is processed with security measures.

We may need to share your data with law enforcement agencies or regulatory bodies to comply with the regulations.

Promotional Communications

We may use your personal data to share updates with you and promote our services via email, text message or telephone. These updates include legal developments, exclusive offers, newsletters and invitations.

We have a legitimate interest in using your personal information for promotional communication, which means we do not need your consent to communicate with you.

Where consent is needed to process your personal information for promotions, you will be informed clearly.

We respect your privacy, and we will never share your personal information with any third party for marketing campaigns.

You have the right to withdraw your consent to receiving promotional emails, calls, or messages at any time.

Contact our customer service if you wish not to receive our promotional communications.